A business always requires keeping a tab on its clients for keeping up with the updates. Most of the daily transactions in a business take place on phone these days. For this, it becomes necessary to record all the calls and keep them for reference in the future.
A corporate house comprises of thousands of employees and recording all the calls manually can become a headache for all. This is the reason that businesses have started to integrate recording systems which are capable of automating the process.
PC Integrated Telephone Recording Device:
These devices are available for very less cost because they don’t require any external hardware other than a telephone system. Software is run on the system which manages all the recording process. This system works according to the programming of the application and it is easy to update the software at any time. It takes up less physical space because every call is stored inside the computer memory.
Hardware Device:
This device works externally and is attached to the telephone system for recording of the calls. A hardware system usually stores calls on tapes or in some cases on an in-built memory. They require maintenance and updating them is a time taking job. However, this telephone recording device provides amazing set of features due to being a dedicated device. They are costly than other devices and require the maintenance with the help of an expert technician.
In-Built Telephone Recorders:
These devices are telephone systems which have an in-built system to record calls. They are portable and have the capability to work at even remote locations. They have better quality and build but are expensive. This type of telephone recorder is mostly used by those persons who are into field work. They are also majorly used for surveillance purpose.
Aria Telecom 