Technology has made a significant development over the last two decades, especially in the world of communication. Telecommunication has made a huge progress and information can now be very easily accessed. IVR or interactive voice response is an automated response provided in the query by a client with the help of a telephone keypad. It is a very effective method of communicating with your clients. They are installed to provide valuable information to the clients, without depending on any human resource for the information. It is a 24/7 service system.
Some of the benefits of ivr systemare:
- It can be used very easily
- It can handle outbound calls very efficiently
- It also handles inbound calls
- It can be hosted or purchased
- It is a tested way of handling calls
- It has recoding options for convenience
- It can transfer calls easily
- It can handle several ports
Ivr system can be installed easily at any service center, including healthcare, hotels, educational institutes and others. There are two types of this system
- Custom IVR Development
- Hosted IVR services
Insight IVR is useful in the healthcare industry, banking industry, call centres, human resource departments, customer service department of any company, travel and lodging system, police and parking, airlines and other communication systems, security & emergency services. It has become a very popular mode of application in every industry. A lot of global leaders have installed this system and have successfully handled customer queries. The language tone can be modified to suit various consumer bases. The language can even be changed. It can detect human speech easily and thus provide the correct responses. The system can handle a lot of traffic easily.
It can even produce graphs of the calls made on requests. IVR can help you to read and write. IVR can automatically redial a number if there is a busy tone or the client does not respond. It can even said emails to the clients.
Aria Telecom 