Setti
ng up an IVR system is not that difficult if you are doing it at a very small scale. They are rather easy to install with hosted IVR services. The vendor controls and provides all the technical upgrades to you. You have to just get the configurations and start up at your end by integrating the system with your devices.
Points To Consider:
- The IVR systems come in wide variety and with lots of features. They are filled with all the facilities that you will need to simplify the work processes in your organization. Make a draft of all the features that are required for your business processes and then start finding the right kind of system. It is very important to know what you want for making the right selection.
- Check with your vendor if they are providing you exactly what you want or you are being overcharged for useless services. Many of them sell their services as full-time which is not required by a lot of firms.
- It is better to check the technology that you want in your IVR system because if you are dealing with complicated processes, then a better technology would be required. This mostly affects the speech recognition capability of the system. A process where recognition of large number of phrases is required, a more sophisticated speech recognition system would be needed.
- The most important part of selecting the best model would definitely include customer satisfaction. The cheaper models are not backed up with artificial intelligence, so you will have to record all the expected questions beforehand. On the contrary, an advanced system will learn from the past experiences and apply them in future requirements.
- While discussing on the type of model with your IVRS system provider, make them aware of the goals and objectives that you are planning to fulfill with the help of that system. It will help them to suggest the best technology for your needs.
- Lastly, just compare the prices with different vendors to know the best deal and then make the final purchase.
Aria Telecom 